Tag: rosslyn terrace
After five years of being with the on-call maintenance team, Matt Johnson knows how to spot the week’s theme, or sometimes even the day’s theme, for the on-call services at GEF Seniors Housing’s forty buildings throughout the city. He notes that after three or four similar calls, he can easily predict that many of the other calls for the week will follow a familiar pattern. He remembers one long night in particular where a few difficult calls flooded in.
“A fire line burst at Rosslyn Place and flooded down through the whole building,” remembers Johnson. “I was there for a few hours with the site managers and the fire department just trying to clean things up and get things back in good working order. I got home and about thirty minutes I got another call that Ansgar Villa had started flooding.”
GEF Seniors Housing’s on-call maintenance team sees the on-staff trades taking turns having their cell phones and pagers on hand in case of any emergency at the buildings. The 16 members of the team take weekly rotations where they’re responsible for the after-hours, holidays, and weekends when GEF Seniors Housing’s offices aren’t open. Maintenance Manager Tony Lovell started off with GEF Seniors Housing as an on-call tech around 26 years ago and remembers a very different working environment.
“There was only two of us on-call at that time, so it was basically one week on, one week off,” explains Lovell. “There were only around 20 buildings that GEF Seniors Housing managed, so it wasn’t like there were two of us looking after all forty buildings we have now. Still, it was fairly hectic and we had to learn how to prioritize projects pretty quick.”
Today, there are always two maintenance techs assigned to on-call. Lovell, along with Maintenance Administrator Doreen Kinney, start the year by assigning the on-call schedules, beginning first with prioritizing who’s looking after the Holiday Season. Johnson remembers this past holiday season being particularly hectic for the on-call staff because of the sudden cold snap that hit in December.
“I wasn’t assigned to on-call but I checked in and found a few places where I could lend a hand,” says Johnson. “The whole crew is really good for working together on both helping out when a lot of calls come in and even for the initial scheduling.”
Lovell points out that once the schedule is complete, he and Kinney post it up in the maintenance department at Central Services. It doesn’t take long for the team to get together and start moving around days, ensuring that they continue to have a good work-life balance.
“The schedule looks different pretty-well every day,” Lovell says with a laugh. “The crew is really good about working together on the scheduling, switching out dates for whatever might come up.”
The techs assigned to on-call work on any issue that might come up, even though they may have a specified trade. Johnson and Lovell are both plumbers by trade but have experience working on everything from the key system to electrical tasks and heating issues.
“I’ve always been really handy and I like having my fingers in a lot of different practices, so working on things outside of my trade is nothing new for me,” says Johnson. “Working on all kinds of different building issues still teaches me a lot. Everyone on the on-call team is prepared for pretty much anything.”
The way the actual call system works hasn’t changed much since Lovell first joined the team. When an emergency occurs, the tenant at the building calls GEF Seniors Housing’s answering service provider requesting assistance. The answering service provider system then sends a message to the GEF Seniors Housing staff tech’s pager (yes, pager) with contact information to the person who made the assistance call. Lovell points out that using pagers isn’t a result of not updating the technology within GEF Seniors Housing. It’s actually because of a lack of a more reliable option.
“A lot of our techs live outside of the city and a lot of the times they work in basement mechanical rooms, and all of this affects cell phone signals,” Lovell explains. “Pager signals are still quite a bit stronger than cell phone signals. This is why they’re still used by doctors. Surgeons and techs are the last professions still using pagers.”
For Johnson, working his week as the designated on-call always has its array of challenges. He stays motivated by remembering the people he serves and what his role is in making sure they’re living with a good quality of life.
“The people I work with are always very grateful when you get their heat working in the winter time,” says Johnson. “I’d be lying if I said that the decent extra bit on my paycheque isn’t a good reward for being on call. But I really do enjoy the people part of the job. I get to improve some part of a person’s life. And that’s what I do every time I go into a building. I look for ways to improve things and make things better for the people.”
On October 8, 2017, Ed Archer will turn 97 years old. When he tells people how old he is, they don’t believe him. This might be because at almost 97 years old, Archer still hasn’t really retired. After he moved into Rosslyn Terrace in 2014, he started asking around to some of the staff at the building if there was anything he could do to help.
“I’m not one to sit around for too long, I get bored,” says Archer. “If something needs to get done, if something’s broken, I just want to fix it.”
Rosslyn Place’s Site Maintenance Jim Cadzow heard that one of the tenants in the connected Rosslyn Terrace was looking for work to do and decided to see what he could help out with. Cadzow wasn’t expecting much at first and he was quickly and pleasantly surprised.
“I asked him if he was good at carpentry and he said he was, so I gave him a bench to work on, more or less to test out what he could do,” Cadzow says. “Next thing I know, he has the whole bench taken apart. He’s sanding and staining the wood and asking for new two-by-fours so he can replace some of the broken ones on the benches.”
Archer grew up on a farm in Mayerthorpe, Alberta, and explains that he took to working with his hands early on, fixing whatever he could whenever it needed to be worked on. That passion for hard work followed him throughout his retirement and, as Cadzow explains, he hasn’t lost much steam over the years.
“In all, Ed [Archer]’s taken apart and repaired 18 benches so far,” Cadzow says. “And this is good work. He hand cuts all the wood and replaces broken parts piece by piece. Looking at the benches, you would think they were brand new and before Ed got a hold of them, they were ready for the dumpster.”
Benches were only the start of Archer’s work around the Rosslyn buildings. Soon, he was pressure washing and repainting the gazebo in the courtyard, trimming trees, repairing the outdoor handrails, helping fix up sidewalks, and even repairing some of the mechanical equipment Cadzow was using.
“I had this snowblower and this rototiller, and neither worked really all that well,” says Cadzow. “So I asked Ed [Archer] if he knew anything about engines. He took apart the snowblower and rototiller, fixed them up, put them back together, and I haven’t had a problem since. They’ve never worked better.”
Cadzow quickly realized that Archer needed a designated spot to work on all of the projects he had been taking on. In the far corner of Rosslyn Terrace’s underground parking garage, a wooden sign hangs saying, “Eddie’s Workshop.” Cadzow made the sign for Archer and created a space for all the incredible work he’s been doing.
Archer typically spends most of his days down in his workshop. He’ll head down before 8:00 a.m., bring a lunch with him, and finish up around 4:00 p.m., just like if he was still working a regular day job. Cadzow often reminds Archer that he doesn’t have to work so much, but Archer’s drive keeps him going day after day.
“I still have one bench in my workshop that I haven’t been able to finish because of a foot injury,” Archer says. “I feel like that bench is laughing at me. I need to finish it. The doctor told me I can’t work until my foot heals, and I’ll be plenty happy when it does and I get back to work.”